Resume

Advance Intelligence Group • Nov 2024 to present

Building design system for digital lending (Kredit Pintar). Involved in the initial stage of implementing Kredit Pintar design system 2.0. Ensure consistency and coherence across our products, and identify areas for improvements. Collaborate with developers to create and maintain the system library.

tiket.com • Nov 2022 to Nov 2024

Introduced and adapted a new technology called Live Activity (on iOS) as a communication channel that can be easily utilized by all verticals with minimal development effort
Led a new project called tiket.com’s Customer Ticket Tracker, which resulted in a significant drop in customer service re-contacts by 5% (from 33% to 28%) within the first month of release. As of April, the re-contact rate decreased further to 16%
Built a seamless flow for automated refunds and rescheduling that can be accessed directly from the tiket.com Help Center page.
Building a strategic design choice using data analytics and CS complaint data.
Create a design framework for the personalization feature.

Tokopedia • Sep 2017 to Nov 2022

Helped designed Hyperlocal feature (choose address on Tokopedia front funnel). Collaborated with the Product and Engineering Team. Involved in the early research phase to beta release.
Redesigned Tokopedia address feature from scratch to improve Tokopedia address feature — revamped to give seamless buyer experience.
Facilitated co-design (design sprint) workshops to shorten the product validation stage.
Building a strategic design choice using data analytics tools and CS complaint data.